At The Food Basket, we take great care to deliver your products in perfect condition. As a general policy, we do not offer returns or refunds once an order is placed and delivered.
However, In rare cases where the delivered product is Wrong, damaged, due to an error on our part, we offer a refund or replacement. To be eligible, customers must inform us within 48 hours of delivery by sending clear images and a brief description of the issue to our customer support email. Once we receive the necessary details and verify the problem from our end, we will approve the request.
After approval, the refund will be initiated within 24 to 48 business hours through our payment gateway, Razorpay. The amount will be credited to the customer's original payment method within 1 to 10 business days, depending on the mode of payment and bank processing time. Please note that timely submission of all required information by the customer is necessary to avoid delays in the refund process.
No return, refund, or replacement will be provided for any other reason, including taste preferences, delays caused by courier partners, or incorrect shipping addresses provided by the customer.
Shipping & Delivery Policy
Once your order is successfully placed, we aim to ship it the same day or the next business day, depending on availability and order volume.
Delivery timelines may range from 2 to 10 business days, depending on your location and the courier partner's operations. While we try to ensure the fastest possible delivery, exact timelines are not guaranteed and are subject to third-party logistics performance.
Delivery times may vary based on your location, distance from our warehouse, and regional courier service efficiency.
